xbajje believes that gambling should always be a form of entertainment — never a source of financial stress or emotional harm. Our Responsible Gaming programme gives every Bangladesh player the tools, knowledge, and support they need to stay in control at all times.
xbajje's responsible gaming framework is built on six core commitments that put player welfare at the centre of every platform decision.
xbajje strictly enforces an 18+ age policy across all Bangladesh accounts. Every new registration triggers an age declaration step, and our team reserves the right to request official identity documents — such as your National ID card — to confirm that all players meet the minimum age requirement before any real-money play begins.
Set daily, weekly, or monthly deposit ceilings on your xbajje account to keep your spending within a budget you are comfortable with. Limits take effect immediately when reduced and can be increased only after a mandatory cooling-off period, ensuring that short-term impulse decisions do not override your long-term financial wellbeing.
Take a structured break from the xbajje platform by activating a time-out period ranging from 24 hours to 6 weeks. During a time-out, your account is temporarily suspended — you cannot log in, deposit, or place bets. Time-outs are ideal for players who notice early signs of excessive play and want a short, defined pause to reset.
Players who feel they need a longer break can self-exclude their xbajje account for a minimum of 6 months or permanently. During self-exclusion, your account is fully closed, all marketing communications are stopped, and re-registration is blocked for the duration of the exclusion period. This is a serious, binding commitment that xbajje enforces rigorously.
Enable on-screen session reminders that notify you of how long you have been playing and how much you have wagered during that session. Reality check alerts are displayed at intervals you choose — every 15, 30, or 60 minutes — giving you the information you need to make a conscious decision about whether to continue or step away.
The xbajje support team is available around the clock via live chat to discuss any responsible gaming concern, help you activate protective tools, or guide you through the self-exclusion process. All responsible gaming conversations are treated with complete confidentiality and no judgement. Average live chat response time is 2–5 minutes.
Every protective tool on the xbajje platform is free, easy to activate, and designed to put you in control. Here is a detailed overview of each option and how to access it.
Navigate to Account Settings > Responsible Gaming > Deposit Limits. Choose a daily, weekly, or monthly cap in Bangladeshi Taka (৳). Your chosen limit takes effect instantly. To lower a limit, the change is immediate. To raise a limit, a mandatory 7-day cooling-off period applies before the new higher limit becomes active.
Go to Account Settings > Responsible Gaming > Reality Checks. Set your preferred alert interval — every 15, 30, or 60 minutes. When the interval elapses during an active game session, a pop-up displays your total session time and net wagering figure, then prompts you to continue or log out.
Navigate to Account Settings > Responsible Gaming > Time-Out. Select a duration: 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. Your account is suspended immediately. You will not receive any promotional emails during this period. Time-outs cannot be reversed early — once set, the full period must elapse.
Go to Account Settings > Responsible Gaming > Self-Exclusion or contact xbajje support directly via live chat. Choose a minimum exclusion period of 6 months, or select permanent exclusion. xbajje will close your account, suppress all marketing, and block any re-registration attempts for the full exclusion period.
At any time, visit Account Settings > Transaction History to view a complete record of all deposits, withdrawals, bets placed, and bonus activity on your xbajje account. Reviewing your transaction history regularly is one of the simplest and most effective habits for maintaining healthy gambling behaviour.
If you wish to close your xbajje account entirely and have any remaining balance returned to your registered bKash or Nagad wallet, contact the support team via live chat. Account closure requests are processed within 24 hours. Any pending bonus balances that are subject to active wagering requirements will be forfeited upon closure.
Problem gambling can develop gradually and is often difficult to recognise in yourself. The following warning signs may indicate that gambling is becoming harmful. If you identify with three or more of these, we strongly encourage you to reach out to the xbajje support team or use our self-exclusion tool immediately.
Answering "yes" to any of the following questions is a signal worth taking seriously. This is not a diagnostic tool, but it can help you reflect honestly on your relationship with gambling.
01. Do you gamble with money you cannot afford to lose, such as rent, food, or utility bill funds?
02. Have you ever felt the urge to increase your bets to experience the same level of excitement as before?
03. Have you tried to reduce or stop gambling but found you could not stick to that decision?
04. Do you feel restless, irritable, or low when you are not gambling or when your account balance runs out?
05. Have you hidden gambling activity from family members, a partner, or close friends?
06. Has gambling negatively impacted your work performance, academic results, or key relationships?
07. Do you find yourself returning to gamble the day after a loss in an attempt to win back that money?
xbajje is committed to providing a safe, fair, and entertaining gambling environment for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We believe that responsible gaming is not simply a regulatory checkbox but a genuine, ongoing obligation to the players who trust us with their entertainment. Our responsible gaming programme is designed to give every player meaningful tools to stay in control, to identify early signs of gambling harm, and to access help quickly and without stigma.
Gambling should always be treated as a form of entertainment with a defined cost — not as a method of generating income, solving financial problems, or coping with emotional distress. xbajje actively encourages players to set a personal entertainment budget before each session, to never gamble money they cannot afford to lose, and to take regular breaks from the platform regardless of whether they are winning or losing.
The xbajje platform is strictly for adults aged 18 and above. xbajje employs a multi-layered age verification process that includes a declaration at registration, document verification (National ID card, passport, or birth certificate) when requested, and ongoing account monitoring to identify behavioural patterns inconsistent with adult players. Any account found to belong to a person under 18 will be permanently closed without notice and any deposits will be returned to the originating bKash or Nagad account after deducting any bonuses or promotional credits received.
xbajje strongly recommends that players who share devices or household connections with minors install parental control software to prevent unauthorised access to gambling platforms. Free parental control tools are available for Android, iOS, Windows, and macOS devices. If you are a parent or guardian and believe a minor has accessed the xbajje platform using your details, please contact our support team immediately at [email protected].
xbajje encourages every player to treat their gambling budget as a fixed entertainment expense — comparable to a cinema ticket or a meal out — rather than as an investment with an expected return. Before depositing via bKash, Nagad, Rocket, or Upay, decide the maximum amount you are willing to spend in that session and activate a matching deposit limit on your account to enforce that decision automatically. Do not deposit more than your pre-agreed budget, even if you feel confident about a particular bet or game outcome.
xbajje ensures that all promotional materials — including welcome bonuses, BPL cricket betting promotions, Eid offers, and Pohela Boishakh specials — are marketed responsibly. Our promotions clearly state the applicable terms and conditions, including wagering requirements, time limits, and eligible games, so that players can make fully informed decisions before opting in. xbajje does not target players who are on a time-out, self-exclusion, or who have been identified as displaying signs of problem gambling with any promotional communications.
All xbajje customer support staff who interact with Bangladesh players receive dedicated responsible gaming training that covers the identification of problem gambling behaviours, the activation of player protection tools, and the correct procedure for escalating concerns to senior team members. When a player contacts our support team expressing concern about their gambling, our agents are trained to respond with empathy, provide clear information about available tools, and — where appropriate — proactively initiate protective measures on the player's account with their consent.
Log in to your xbajje account and navigate to Account Settings > Responsible Gaming to access any of the following tools instantly.
If you feel that gambling is causing harm to you or your family, please reach out immediately. Our support team responds within minutes and can help you activate protective tools on the spot.
Live Chat: Available 24/7 on xbajje
Email: [email protected]
Answers to the most frequently asked questions about xbajje's responsible gaming tools and policies.
xbajje's support team is available around the clock to assist with any responsible gaming concern. Reach out through any of the channels below — all conversations are free and confidential.
Available 24/7 directly on the xbajje platform. Our responsible gaming agents respond within 2–5 minutes and can activate protective tools on your account in real time during the conversation.
Send a detailed message to [email protected] at any time. Our team acknowledges all responsible gaming emails within 2 hours and provides a full response within 24 hours.
Access all responsible gaming tools — deposit limits, time-outs, reality checks, and self-exclusion — directly in your account settings at any time, without needing to contact support first.
Now that you are familiar with xbajje's responsible gaming tools and policies, explore our cricket betting, live casino games, and slots — and remember to always play within your means. If you ever need to adjust your limits or take a break, our tools are just a few taps away.